Frequently Asked Questions | City Member Central -

Mobile Ticketing

How do I log into my NYCFC Account Manager?

You can access your NYCFC Account Manager here or by downloading the free NYCFC mobile app through the App Store or Play Store.

How do I access my mobile tickets?

Your ticket(s) can be accessed on your mobile device through My Account Manager. The ticket(s) can also be loaded into Apple Wallet for iPhone users. Tickets will operate on both iOS and Android devices.

Can I still send my tickets to a friend?

Yes! Simply log into My Account Manager and follow these steps:

  1. Find the match for which you’d like to send tickets. Click "Transfer"
  2. Enter the name and email address of the person you’re sending tickets to
  3. Make sure you entered the right info. Click "Confirm Transfer"

What can I do with my tickets if I am unable to attend a match?

Through your Account Manager, you can do the following with any tickets to matches you cannot attend:

  1. Transfer your tickets to friends or family
  2. Trade your tickets in through our ticket trade-in program for value to use towards upgrades or additional tickets to another regular season match*
  3. Post your tickets for resale on Ticketmaster

*You can trade in tickets up to 48 hours prior to the match date. You will be able to utilize the trade-in program for up to 6 regular season matches per season.

Can I purchase additional tickets to bring out friends and family through my City Membership?

You can purchase additional tickets at the preferred member rate through your Account Manager for any match pending availability. To bring a group of 10 or more people, please reach out to your NYCFC representative for additional discounts.

I don’t have a smartphone. How do I access my mobile tickets?

Please visit the ticket windows located adjacent to Gate 4 at Yankee Stadium. As long as you have a valid NYCFC ticket account, we can reprint your tickets.

What happens if my smartphone battery dies, or I lose internet access on Matchday?

Please visit the ticket windows located adjacent to Gate 4 at Yankee Stadium. As long as you have a valid NYCFC ticket account, we can reprint your tickets.

What are the benefits of mobile ticketing?

Mobile ticketing eliminates the two-week delivery delay that was in place for PDFs, allowing Members to send their tickets to friends and family whenever they want. NYCFC will offer the opportunity for fans to send and receive mobile tickets on a smartphone in addition to traditional hard stock paper tickets.

Why is NYCFC moving fully to mobile ticketing?

Since the inaugural season, PDF usage has dropped over 20% amongst City Members, with mobile becoming increasingly more popular. NYCFC will continue to move in the direction of mobile ticketing to provide fans with this preferred ticketing experience.

Why are PDF tickets no longer available?

By eliminating PDFs, the NYCFC ticketing experience will become more convenient, safe, and secure. Also, getting into Yankee Stadium on matchdays will be faster and easier than ever!

What does a mobile ticket look like?

A mobile ticket contains a unique ticket verification (QR code). It also contains the customary ticket information that you are familiar with seeing on a traditional hard stock paper ticket such as game date, time, section, row, seat, etc.

What if my phone is not compatible?

Any Smartphone that can browse the Internet can load a mobile ticket. If you don’t have a Smartphone, please go directly to customer service at the Yankee Stadium Ticket Office adjacent to Gate 4. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for you to use to enter Yankee Stadium.


What other benefits come with the City Membership?

See all of the benefits here.

How will I be notified about upcoming Member-exclusive opportunities and other Club news?

All City Member opportunities and key deadlines will be communicated by the Club via email. As always, you can contact your representative with any questions.

Do I get a discount in the stadium?

Yes! City Members receive 10% off concessions and merchandise in the stadium as well as merchandise online at the MLS Store. Please note that this discount is ONLY at Yankee Stadium.

Are there any additional match day benefits for City Members?

Yes! Please contact your Membership Rep or email

How can I put my tickets to good use when I can’t attend a match?

See Mobile Ticketing section above for options.

Are there additional benefits for organizing a group outing?

Members receive priority pricing on group tickets and a 15% discount on suite rentals. Contact your NYCFC representative for pricing and availability.

How do I get tickets to away matches?

City Members receive $10 tickets to all away matches for up to the number of seats on their account. Click here to learn more about the NYCFC Away Ticket Travel Program.


How will I be notified of any changes to my City Membership, such as pricing?

Any changes to your membership will be communicated via the email on file at least 30 days prior to each season’s auto-renewal date.

What payment plans are available?

There are three payment plans available:

  1. Pay in full
  2. Quarterly Payment Plan
  3. 12-monthly interest-free payment plan.

Mastercard® is the preferred credit card of NYCFC.

Can I change my payment plan?

Yes – moving forward you would be on the new payment plan you select. You can also make larger payments at any point using your online Account Manager.

Why auto-renewal membership model?

With the auto-renewal program, you never have to worry about missing a deadline, losing your seats, or securing playoff tickets and you’ll always receive the lowest price – guaranteed. Plus, you won’t have the hassle of renewing your seats after each season. The auto-renewal program enables you to pay over 12 months* for your City Membership, as well as all future seasons. You also have the flexibility to cancel your membership at any time with 30 days’ notice.

Can I split my account or transfer seats?

Transferring ownership of seats or an account will only be considered if:

  • The new recipient has been listed as a secondary contact on the account for at least one full year (365 days).
  • Corporate accounts where the tickets are transferred to the principal of the same company (written correspondence must be provided on corporate letterhead).

Please note that seats may not be transferred from one account to another and there is a maximum of one (1) account per household.